Terms and Conditions
We are a relaxed family oriented site and ask that you respect the peace and enjoyment of your fellow campers at all times. We will do our best to ensure that all our campers are able to enjoy their time with us and provide the following terms and conditions for you to read.
1. All bookings are for holidays only and must be secured by an adult over the age of 18 who is part of the holiday party. This person is responsible for ensuring the entire group adheres to all booking conditions.
2. We are unable to provisionally hold bookings. Full payment will secure your booking.
3. We do not operate a refund scheme. Once payment has been received, refunds will not usually be given. However, we accept that exceptional circumstances do sometimes arise and encourage you to discuss this with our team.
4. Subject to availability, you may change the date of your holiday free of charge up to 2 weeks prior to the date of your arrival. We will only be able to offer you an alternative date for a future holiday (to take place during the current season) if we are able to re-let your pitch. It is therefore in your interest to let us know as soon as possible if you are unable to travel.
5. Bookings are not transferable to any other person.
6. In the unusual event that Maker Camp has to cancel a confirmed booking, any payments will be returned in full.
7. If we have to cancel a confirmed booking, we cannot accept responsibility for any incidental or consequential loss that may arise due to the cancellation of a confirmed booking. Our liability will only extend to the amount of fees paid by the customer (see clause 6).
8. Written confirmation of a booking is always sent via email. It is the customer’s responsibility to check all information is correct and inform us of any changes as soon as possible.
9. Customers are able to request particular pitches. However, these are not guaranteed. Maker Camp reserves the right to relocate pitches if required without prior notice to the customer.
10. Our maximum pitch occupancy is 6 people; including a maximum of 4 adults. If you exceed this limit you may be asked to leave the site if we’re unable to find an available pitch.
11. At the time of booking you must inform us of your unit type and size. Your camping equipment and vehicle(s) must fit within your pitch boundary.
12. Our terms are one unit per pitch. We allow an additional pup tent (maximum 2x2m) but if you have 2 full-size tents you must book separate pitches.
13. Discount codes for Rame Conservation Trust members are for the named member and one guest for a maximum stay of 14 nights.
14. All prices shown are in UK pounds sterling.
15. If on arrival your equipment is different to that booked or the number of persons staying on your pitch is in excess of that booked Maker Camp reserves the right to (a) restrict the units, extras/persons allowed to use the pitch or (b) allocate an additional pitch or larger pitch if available at the appropriate cost, or (c) cancel the booking in which case all money paid will be forfeited.
16. You can check in from 1pm on your arrival day. Arrivals after dark or 9 pm (whichever is first) are not permitted. Please advise us in advance if you intend to arrive after 6 pm.
17. If you do not arrive on the booked date of arrival and do not give notice, Maker Camp reserves the right to cancel the booking after 9am on the following day and re-let your pitch. Any payment received will be non-returnable.
18. Maker Camp is a family oriented site. We ask that you respect the peace and enjoyment of your fellow guests and sleeping children. Our quiet period is 10.30pm – 8am. Please keep noise to a minimum after 10.30 pm. Live or piped music should not be played after 10.30 pm. Our staff are mandated to enforce the quiet period during their late evening rounds.
19.. Please vacate the campsite by 11am on your day of departure. Late departures may be available at an additional charge if we have availability.
20. We ask that you let a member of the campsite team know if you decide to leave before your day of departure. No refunds can be given if you decide to shorten your stay.
21. If we believe you have left early with no intention of returning, we reserve the right to re-let your pitch. You will not be entitled to a refund.
22. The customer agrees that all their party, as-well as any visitors, abide by the site conditions. Failure to do so may result in the offending person or your entire party being asked to leave. Should this occur no refund will be made.
23. We cannot accept responsibility of any personal injury or loss/damage to persons and/or property however caused.
24. Please inform us of any problems that occur during your stay and we will do our best to rectify these.
25. Whilst every care is taken to ensure that the details contained on our website, including any promotional emails, are correct at time of being published, we cannot accept responsibility for errors contained therein or results thereof.
Health, Safety and Well-being
To ensure you, your family, friends and everyone at Maker Camp can enjoy this special place safely we ask that you observe a few simple conditions. On arrival you will be given a copy of our campsite leaflet. If you would like further information please speak to a member of our campsite team.
26. Speed limits are set for the safety of all our visitors. Please adhere to the 5mph speed limit and one-way system on the campsite.
27. Please note that the gate to the main entrance to the campsite is locked at 10pm. If you arrive at the campsite after this time, please park in the main carpark.
28. The use of generators on site is prohibited.
29. Parents or guardians are responsible for the safety and well-being of children in their charge.
30. Friends and family are welcome to visit you. Visitors should sign in at reception, where they will be asked to provide details of their vehicle registration and given a copy of the campsite leaflet. We ask that they observe our campsite conditions during their visit.
31. All vehicles and other equipment brought on site must be maintained to proper safety standards and appropriate insurance held, including third party.
32. Dogs must be kept on leads at all times. Please pick up after them, place in a sealed bag and put in the bins provided. Dogs are not allowed in the toilet blocks, communal or designated play areas.
33. Pets should be accompanied by a responsible adult at all times whilst on site. Please do not leave them unattended including in your tent or vehicle. There is a maximum of 3 dogs per booking.
34. Campfires are allowed in the communal fire pits. Fire bowls are also available to hire from reception. We do not permit disposable BBQs on site.
35. BBQs and fire bowls must be raised off the ground. Please place fire bowls on a level surface using bricks or slabs. Both should be set up at least 10m away from tents, vehicles, trees and shrubs.
36. BBQs and fire bowls should not be stored under vehicles. We ask that you ensure that all fires and BBQs are put out safely before you retire for the evening.
37. Do not put hot coals, or wood in or anywhere near the bins. Our campsite team will be happy to advise you on where to dispose of these safely.
38. The campsite is surrounded by scrubland and trees that provide a habitat for wildlife. For your safety, and the protection of the habitats and wildlife, additional restrictions, such as a ban on the use of fires on the campsite, may be introduced during prolonged periods of dry weather.
39. Please note that the fire gongs on the campsite are tested every week on a Monday morning. You don’t need to take any action unless otherwise advised by campsite staff.
40. If you, family or any friends would be unable to leave a building or campsite unaided, in a prompt manner, in the event of an emergency please inform our campsite staff on arrival.
41. Please leave the camping pitches as you found them on arrival. Take time to check your pitch and surrounding area and clear away any rubbish. Glass and aluminium cans lying in the undergrowth are an additional fire risk during dry spells.
Sustainability and Environment
We aim to be a low-key, sustainable campsite. We encourage all our visitors to do the following:
42. Save water by reducing water use on site – especially when taking a shower. A three-minute shower can save many litres of water. Please also be careful when using the washing up facilities in the common room. Switch off the taps when you’re not using them.
43. Use biodegradable shampoos and other products in the campsite facilities. This is best for the environment.
44. Carefully sort your waste – and use the recycling bins on site where possible.
45. Reduce use of single use plastics on site. Think about alternatives.
46. Avoid putting any of the following down the toilets: wet wipes, nappies, sanitary products. These are not only bad for the environment, but also clog up our sewerage treatment plant which was constructed in the Victorian age.
47. Campers can take their cars onto site. However, if you wish to use the vehicle free part of the campsite, please park your car outside this area on the main campsite.
48. All campsite visitors are requested to use the designated parking areas (primarily the main car park) when onsite. Outside the campsite, do not park on verges or grassy areas – these are managed for biodiversity and wildlife.
How was your stay?
47. Please feel free to comment in the visitor book in the common room. And do please add a review for Maker Camp on Trip Advisor.